![]() ![]() As the funding ecosystem matures, we may shrink weightage of this in the future. We force ourselves to evaluate how much capital may be required to build to exitable scale and how challenging it is to raise that capital. Investability or probability of next rounds of capital: The reality of how the later stage funding market is shaped to take risky bets in the ecosystem is important to consider while funding, especially in young and concentrated ecosystems like India, and that’s why we attribute 20% weightage to this element in India. In every decision, once the other two factors are seen as a go, the clincher element in a yes/no decision boils down to the founding team – their expertise in solving for this space, as well as the integrity, mission, passion and persistence that one can gauge at this early stage of business. At Blume, we try to find a portfolio balance between founders who can chase a large market opportunity domestically or build a tech-led differentiated product for global markets (which increaseįounding teams: These are the most important variables for us or even most VCs at our stage. For example, are Ola and Uber a ride hailing app or a large scale urban transportation business? The market size expands 5-10x when the latter is applied. That said, one has to begin with the aggregate opportunity being very large. ![]() The best founders know how to reshape a market opportunity and build solutions to fit the largest of the market opportunities. Market size or opportunity: Pick too small a market and even the best team can’t build a large scalable business. Let us double click on these three criteria. Our approximate weightage for Opportunity : Team : Investability is 40 : 40 : 20. One good customer service experience can change the entire perception a customer holds towards the organization.In our framework, we look at three criteria to evaluate startups – size of market or opportunity, team quality and finally, investability or probability of the next round of capital. From that perspective, customer service should be included as part of an overall approach to systematic improvement. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. ![]() Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer Service: Customer service is the provision of service to customers before, during and after a purchase.Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.Supply chain: A supply chain encompasses everything from the delivery of source materials from the supplier to the manufacturer through to its eventual delivery to the end user.The transportation are bus, train, aeroplane, ship, car, etc while the mode of transportation refers to road, air, sea/ocean, etc. Transportation: Refers to the mode of travel used to get from home to work most frequently.Logistics: In a general business sense, logistics is the management of the flow of things between the point of origin and the point of consumption to meet the requirements of customers or corporations.What Skills Does a person Need at Venture Logistics Co?Īt Venture Logistics Co, specify the abilities and skills that a person needs in order to carry out the specified job duties.Įach competency has five to ten behavioral assertions that can be observed,Įach with a corresponding performance level (from one to five) that is required for a particular job. ![]()
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